Shipping & Returns
Shipping
We ship to virtually any address in the world. However, due to the European Union's return policies, we do not ship to any countries in the European Union.
Occasionally there are restrictions on some products, and some products cannot be shipped to certain international destinations.
Orders are shipped by weight, with the amount automatically charged reflecting United States current shipping rates.
Items with free shipping will be shipped free to United States of America locations only. Those ordering "Free Shipping Items", but who need their orders shipped outside of the United States, will be asked to pay only the additional shipping above and beyond the cost of shipping to USA locations. We will contact you about the additional shipping needed. You will be able to pay this shipping through the Add More Shipping link.
Handling
All orders, no matter their size, incur a $1.95 handling fee per order. This is per ORDER, not per item.
Returns Policy
You may return most new, unopened items within 5 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Since custom orders need to be approved beforehand by the customer, custom orders of any sort are not refundable.
Your refund will revert to either your payment account and should be available within 4 to 6 weeks, sometimes sooner. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes the refund check to reach you.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Exchanges
If you received the wrong item, or if you wish to exchange an item, you may do so within 5 days of receiving your item. Please return it to is in new, unused condition with a note requesting an exchange for another item. To avoid confusion and error, it is best to phone us at 260-739-6882 to let us know what is being returned and which item you are requesting in exchange.
If the error was on our part, we will refund the shipping required to return the item to us and will pay the postage to mail you the correct item.
If you, upon receiving an item you ordered, you change your mind and wish to exchange the item, we will gladly exchange the item but you will be responsible for shipping costs.
God bless you!
Thank you for supporting the Confraternity of Penitents through our on line CFP Holy Angels Gift Shop! May God bless you!